Order Policy

Statement: Color, Size & Product Difference

  • Due to differences in screen display and lighting, slight color variations between the product images and the actual product may occur. The actual product shall prevail.
  • Manual measurements may result in a 1–3 cm difference. Please allow for this margin of error.
  • Some product images are 3D renderings. The actual product should be referenced based on real photos.
  • All order details (including color, size, and customization) will be confirmed with you before production begins.

Area Coverage

Shipping costs vary by country and region.

  • The prices listed on this website are valid for selected countries only.
  • If you are located outside these regions, please contact us at info@yimmibeauty.com and our sales team will provide the appropriate quotation and shipping arrangements.

Return Policy

Notice: All YIMMI furniture is custom-made to order. Due to the customized nature of our products, we cannot accept returns or exchanges. Please confirm all specifications carefully before production begins.

Shipping Policy

  1. Cost: Product prices include delivery fees, which cover international shipping, customs clearance, port fees, and delivery to your address. Taxes may be included depending on your location; if not, we will notify you via email.
  2. Shipping Method: Due to the large volume of furniture, most shipments are delivered by sea freight, followed by truck delivery to your address.

Production & Delivery Time

  • Accessories: 1–3 weeks to manufacture.
  • Furniture: 2–4 weeks to manufacture.
  • Total timeline: 8–12 weeks including production and shipping (delays may occur due to port congestion).

We will provide updates on your order status at every stage: order placed → in production → preparing to ship → in transit → delivered.

Receiving the Goods

Upon delivery, please carefully inspect your order before signing the receipt:

  • Check the number of cartons and pallets.
  • Check the condition of the packaging.
  • Take clear photos and videos of the shipment.

If damage or loss is found, make a note on the delivery receipt and contact us within 5 days of receiving the goods. This helps us assist you with a claims application.

After Receiving the Goods

  • For wooden package unpacking, please follow our official instruction video to avoid damage:

Watch on YIMMI Official YouTube Channel

  • For installation guides, please also visit our YouTube channel for more detailed product setup instructions.
  • If any accessories are missing or items are damaged, please provide detailed photos/videos and a list of required replacements (item name and quantity) within 10 days. Our warehouse and factory will arrange replacements as soon as possible.